Ixtapa Palace, Ixtapa (Guerrero) - Reviews, Rooms Options & Prices 2025

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Key details

About the Resort

Paseo De Las Garzas #1, Ixtapa (Guerrero), Mexico, 40880

Ixtapa Palace Resort is situated on Mexico's stunning Golden Pacific coast in Guerrero, offering guests a blend of modern and colonial architectural styles surrounded by expansive gardens. This 3-star family-friendly resort provides numerous amenities, including three pools, a waterpark, and is recognized for its exceptional cleanliness and customer service. It is just a short distance from beautiful beaches and local attractions, making it a prime destination for relaxation and adventure.

Location

The resort is conveniently located just 20 km from Ixtapa-Zihuatanejo International Airport, providing easy access for travelers. Nearby landmarks include Delfiniti, El Palmar Beach, and Vista Hermosa Beach, enriching guests' experience with local charm.

Rooms

The resort offers 210 air-conditioned accommodations featuring separate seating areas and kitchenettes for added convenience. Guests can choose from different suite types, each beautifully decorated with views of pool areas or lush gardens.

Eat & Drink

Ixtapa Palace Resort hosts onsite dining options, including a restaurant that serves all-day meals and a poolside bar for casual refreshments. Signature dishes include fresh seafood, and guests can also enjoy Mexican and international cuisines at nearby restaurants.

Leisure & Business

Leisure facilities abound at the resort, including three swimming pools and a mini golf course for family fun. Additionally, the Vita Natura Spa offers various wellness treatments, ensuring a relaxing stay for guests seeking tranquility.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Junior Suite

Max:

2 persons

41 m²

Bed options:

1 Double bed

Garden view

Shower

Bathtub

room details

Check Prices

Senior Suite

Max:

4 persons

54 m²

Bed options:

1 Double bed

Garden view

Shower

Bathtub

room details

Check Prices

Price and Room Availability Calendar

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Getting around

Explore available ways to reach your dream destination

City Centre

Ixtapa (Guerrero) 1.6 km

Airports

Ixtapa-Zihuatanejo International (ZIH) 19.2 km

Lazaro Cardenas (LZC) 95.3 km

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Accessible Amenities

“The hotel had well-designed pathways and accessible features that made our stay comfortable and easy to navigate.” view full review

Fun for Kids!

“The water park was a huge hit with my kids, keeping them entertained for hours while I relaxed nearby.” view full review

Delicious Dining

“I thoroughly enjoyed the restaurant's varied menu; the shrimp and lobster were standout dishes that exceeded my expectations.” view full review

Convenient Kitchenette

“Having a kitchenette in our room was a fantastic addition, allowing us to prepare snacks and meals at our convenience.” view full review

General

No smoking on site
Free parking
Safe deposit box
24-hour reception
VIP check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Currency exchange
Barber shop
Vending machines
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness centre
Tennis court
Table tennis
Mini golf
Yoga class
Aerobics

Services

Housekeeping
Laundry
Tours/Ticket assistance
Shops/Commercial services

Dining

Restaurant
Poolside snack bar
Snack bar
Picnic area/ Tables

Children

Board games
Children's pool
Water slides
Children's play area

Spa & Leisure

Plunge pool
Beach umbrellas
Sun loungers
Sun terrace
Garden area
Leisure/ TV room
Spa & wellness centre
Solarium
Sauna
Beauty treatment
Massage
Open-air bath
Public Bath
Shallow end

Room features

Air conditioning
Soundproofed rooms
Sitting area
Patio
Terrace
Garden furniture
Dining table

Bathroom

Free toiletries

Media

Flat-screen TV

Location

Paseo De Las Garzas #1, Ixtapa (Guerrero), Mexico, 40880

Map view

Paseo De Las Garzas #1, Ixtapa (Guerrero), Mexico, 40880

City landmarks

Amusement Park

Delfiniti of Mexico

890 m

5 de Mayo s/n

Mercado de Artesanias

710 m

Marina

Marina Ixtapa

1.6 km

Boulevard Paseo Ixtapa

1.5 km

Beach

Playa El Palmar

890 m

Ixtapa Zihuatanejo

Playa Las Escolleras

1.7 km

Blvd. de las Garzas s/n

Magic World Aquatic Park

3.2 km

Ixtapa Zihuatanejo

Magic World Ixtapa

3.2 km

Playa Larga

4.2 km

Guerrero

El Limon Park

3.9 km

Park

Cocodrilario Playa Linda

4.9 km

Beach

Playa Quieta

4.4 km

Avenida de la Playa s/n

Ecot

4.8 km

underwater at Zihuatanejo Bay Las Gatas Beach

El Rey de Reyes

5.2 km

Museum

Archaeological Museum of the Costa Grande

5.6 km

ZihuatanejoMexico

Paseo de Pescador

5.5 km

Nearby

La Chole

Xihuacan Museum and Archeological Site

540 m

Island

Ixtapa Island Escape

540 m

Mall

Los Patios Mall Ixtapa

540 m

Merza Ixtapa

540 m

Av Universidad 203

Peter Gray Art Museum

540 m

Ixtapa Day Trips

540 m

Restaurants

El Tiburon de la Costa

80 m

Calle Principal

Emilio's Pizza

150 m

Paseo de las Garzas local 2 y 2a Centro Comercial Ixsol

Ruben's Hamburgers

230 m

Andador Punta San Esteban Flamboyant Mall

The Blue Shrimp

220 m

El Camaron Azul Plaza Ixtapa

Armandos Lobster House

240 m

Paseo de Ixtapa

Kraken Chef

280 m

Blvd. Paseo Ixtapa In front of sunscape Dorado Pacifico

Raffaello Restorante Italiano

320 m

Paseo de Ixtapa Junto a Santander

Ata Sushi Bar

350 m

Paseo de Ixtapa Plaza Raffaello local B junto a banco Santander suc. Ixtapa Calle Pedro Ascencio junto al bar Bandidos a un costado de la iglesia del centro suc. Zihuatanejo

Lalo's House

250 m

Boulevard Ixtapa Zihuatanejo

dal Tuscano

260 m

Ixtapa shopping center

Smoke Shack

290 m

Blvd Paseo Ixtapa

Reviews and Ratings

Feedback from previous guests about their experience

76%

liked the resort and would come back again

7.6/10

Very good

Rooms

6.9

Location

8.0

Service

8.3

Dining

6.9

4/5 based on 218 reviews

#12 of 23 hotels in Ixtapa based on Tripadvisor

Arthur

United Kingdom, March 2025

7.2/10

My stay at Ixtapa Palace was quite the mixed bag. The staff was friendly and helpful, and I enjoyed the nearby dining options. However, the condition of the facilities was disappointing, especially the hard mattresses and outdated amenities.

Rooms

6.0

The room was clean but the bed was far too hard for my liking, and the kitchenette was more of a bar counter without any practical cooking space.

Service

9.0

The staff, from housekeeping to maintenance workers, were very kind and attentive to my needs, which was a definite plus.

Location

8.0

Ixtapa Palace is nicely situated about a block from the beach, and there's a great shopping and dining district across the street, making it convenient for meals and souvenirs.

Dining

8.0

I really enjoyed the on-site restaurant, especially the seafood and fresh salads. It was a treat to have our caught fish cooked for us, adding a personal touch to the dining experience.

Facilities

5.0

While the facilities were clean, I noticed that the wifi was extremely slow and the overall appearance felt a bit rundown, with some areas lacking maintenance.

Mary

United States, January 2025

8.0/10

We had a lovely stay at Ixtapa Palace, where the large pool and friendly vibe really stood out. The rooms were clean and comfortable, perfect for a family getaway, but we found the dining options a little limited. The location was fantastic, just a short walk from the beach and surrounded by shops and restaurants. However, accessing the beach requires a cab, which can be a bit of an inconvenience.

Rooms

8.0

The rooms were clean and spacious, ideal for our family of five. We loved having two double beds on the main floor and a king upstairs.

Service

9.0

The staff were great and very helpful with any questions we had. They made us feel welcome throughout our stay.

Location

8.0

The hotel is nicely situated about a block from the beach, with plenty of dining and shopping options within walking distance.

Dining

6.0

While the restaurant had a good menu, they closed early and didn’t offer breakfast, which was a bit of a letdown.

Facilities

9.0

The large pool area was fantastic, especially with the swim-up bar and waterfall. It was a great spot to relax.

Albert

United States, December 2024

6.0/10

I recently stayed at a hotel that has a mixed bag of experiences. While the staff were polite and helpful, the lack of additional services like food options and room amenities left me wanting more. The pools were a nice feature, but the overall condition of the place was a letdown—especially the uncomfortable beds. The location was decent, but I'd suggest considering other options if you're looking for a more complete stay.

Rooms

6.0

The rooms were older but clean and comfortable. However, they lacked some basic amenities like chairs or a table on the balcony and kitchen supplies.

Service

7.0

The personnel were polite and offered assistance when needed, which I appreciated.

Location

6.0

The hotel is conveniently located about two blocks from the beach, but you need a cab to access the public areas.

Dining

Facilities

5.0

There are three pools available, but they are part of a separate restaurant's offerings, making it feel more limited.

Jayden

United Kingdom, November 2024

6.0/10

I had a mixed experience at Ixtapa Palace. While the location is fantastic with easy access to shops and the beach, there were several issues that affected my stay. The facilities feel somewhat neglected, and unfortunately, the noise from a nearby venue made it hard to relax at night.

Rooms

5.0

The room was clean but the bed felt overly low, almost like sleeping on a box spring. I noticed the lack of adequate kitchen supplies and our patio was quite small, compounded by the AC compressor taking up space.

Service

5.0

Service was courteous, yet there were language barriers as no staff spoke English fluently. I experienced slow cleaning service, and my requests for more towels took too long to be addressed.

Location

6.0

The location is a major plus, just a few minutes' walk from the beach and close to restaurants and shops. However, the noise from a nearby concert venue made it hard to sleep.

Dining

5.0

Dining options were limited, and I found the facilities disappointing. The swim-up bar appeared neglected, and there were hygiene concerns with food service.

Facilities

5.0

Facilities need maintenance, with broken amenities and lack of cleanliness in key areas like the jacuzzi and water park. There weren't enough chairs by the pool, and the internet was slow.

Rowan

United Kingdom, November 2024

6.8/10

Overall, my stay at Ixtapa Palace was decent, with attentive staff and a great location, but the facilities needed some serious upgrades and maintenance. The clean rooms were a plus, but various amenities and overall comfort were lacking.

Rooms

6.0

The rooms were clean but could have used some updates; the height of the bed felt low, and the small TV had poor sound quality.

Service

8.0

The staff were fantastic; they were friendly and went above and beyond to accommodate my needs.

Location

8.0

I'm really glad about the location—it was close to shops, restaurants, and the beach, making it easy for me to explore the area.

Dining

5.0

The kitchen amenities were minimal; I was disappointed not to find basic items like dinner plates or glasses.

Facilities

5.0

The pool area was clean, but the outdated galley kitchen and lack of proper maintenance for other facilities detracted from the experience.

Michael

United States, October 2024

8.4/10

My stay at the resort was overall enjoyable. It's a charming, older property that's undergoing renovations, so I can see improvements on the horizon. The pools are beautiful and inviting, and it’s conveniently located near shopping and dining areas. The beach is about a 10-minute walk away, which is manageable, but it would have been nice if it were closer. While the atmosphere is lovely, I noticed some areas are showing their age, which detracted slightly from the overall experience.

Rooms

8.0

The rooms were clean and comfortable, perfect for relaxing after a day out.

Service

9.0

The staff was incredibly helpful and always made sure our needs were met.

Location

9.0

The resort is perfectly situated just a block from the beach and across from a vibrant shopping and dining area.

Dining

8.0

The on-site restaurant offers a variety of dishes, and I found the prices to be very reasonable for the quality.

Facilities

8.0

There are two main pool areas that are well-maintained, providing plenty of seating and a great atmosphere.

Stuart

United Kingdom, September 2024

8.8/10

I had a wonderful time at Ixtapa Palace. the staff were exceptionally friendly and always helpful. The gym and pool facilities were great, providing a perfect environment for relaxation, though the gym was a bit older and lacked air-conditioning. The rooms were clean, but there were some minor quirks that could use improvement.

Rooms

8.0

My unit was very clean and recently renovated, but the microwave placement was awkward next to the stove.

Service

10.0

The staff were all great and spoke English and Spanish very well. they really know how to accommodate guests and provide excellent service.

Location

9.0

The location is central, just a block from the beach and close to a great shopping and dining district.

Dining

8.0

Dining options were solid, with healthy dishes available both onsite and nearby. I enjoyed the variety.

Facilities

9.0

The facilities were well maintained, with ongoing cleaning and upkeep. the three clean saltwater pools added to the appeal.

Margaret

United States, September 2024

8.6/10

Ixtapa Palace is a lovely place for families, with clean and comfortable rooms and a fantastic pool area complete with a waterfall and swim-up bar. The location is superb, just a block from the beach and surrounded by great shops and dining options. However, the hotel could benefit from some updates, as some facilities are in disrepair, and the Wi-Fi connection was frustratingly slow during my stay.

Rooms

8.0

The rooms were clean and comfortable, though they could use a little TLC here and there.

Service

9.0

The staff was always helpful and pleasant during our stay.

Location

10.0

Ixtapa Palace is very nicely situated about a block from the beach, right across from a great shopping and dining area.

Dining

8.0

I enjoyed the restaurant's varied menu, with well-priced food options that were delicious.