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Ixtapa Palace Hotel, Ixtapa (Guerrero)
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Key details
About the Resort
Paseo De Las Garzas #1,
Ixtapa (Guerrero),
Mexico,
40880,
Guerrero
Ixtapa Palace offers a 4-star family-friendly experience with 210 air-conditioned accommodations and three swimming pools. Amenities include a full spa, fitness center, and a nightclub catering to diverse recreational needs.
Rooms & Amenities
Accommodations at Ixtapa Palace feature air conditioning, safes, and coffee/tea makers, accessible via exterior corridors. Select rooms include seating areas for added convenience.
Dining & Nearby Options
The hotel hosts an on-site restaurant, a poolside bar, and a swim-up bar, providing a variety of dining options. Room service is also available for guests wanting meals delivered to their accommodations.
Leisure & Activities
Recreational amenities include an outdoor pool, a sauna, and access to a larger fitness center. Guests can enjoy sports such as tennis and basketball, or visit the nearby Ixtapa Golf Course and Marina Ixtapa for additional activities.
Services & Location
Ixtapa Palace features a 24-hour front desk, dry cleaning services, a tour desk, and currency exchange. Located in the heart of Ixtapa, it is 12.5 miles from Ixtapa-Zihuatanejo International Airport.
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The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Explore available ways to reach your dream destination
City Center
Ixtapa (Guerrero)
1.0
mi
Airports
Ixtapa-Zihuatanejo International (ZIH)
11.9
mi
Lazaro Cardenas (LZC)
59.2
mi
Facilities
The hotel offers amenities for your comfortable stay and unforgettable experiences
Great Pool Experience
“The three saltwater pools provided a refreshing escape, each offering a unique shape and a beautifully relaxing waterfall.” view full review
Accessible Amenities
“The open-air design and spacious common areas made it comfortable for everyone, enhancing the overall positive vibe of the resort.” view full review
Well-Equipped Kitchenette
“The kitchenette provided ample space for our cooking needs, making it easy to prepare meals during our stay.” view full review
Spacious Rooms
“The rooms we toured were impressively spacious, featuring comfortable patios that enhanced our relaxation time.” view full review
General
No smoking on site
Free parking
Safe deposit box
24-hour reception
VIP check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Baggage storage
Currency exchange
Barber shop
Vending machines
Smoke detectors
Fire extinguishers
Key card access
Sports & Fitness
Fitness center
Tennis court
Table tennis
Mini golf
Yoga class
Aerobics
Services
Housekeeping
Laundry
Tours/Ticket assistance
Stores/Commercial services
Dining
Restaurant
Poolside snack bar
Snack bar
Picnic area/ Tables
Children
Children's pool
Water slides
Children's play area
Spa & Leisure
Plunge pool
Beach umbrellas
Sun loungers
Sun terrace
Garden area
Leisure/ TV room
Spa & wellness center
Solarium
Sauna
Beauty treatment
Massage
Open-air bath
Public Bath
Shallow end
Room features
Air conditioning
Soundproofed rooms
Sitting area
Patio
Terrace
Garden furniture
Dining table
Bathroom
Free toiletries
Media
Flat-screen TV
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Location
Paseo De Las Garzas #1,
Ixtapa (Guerrero),
Mexico,
40880,
Guerrero
Map view
Paseo De Las Garzas #1,
Ixtapa (Guerrero),
Mexico,
40880,
Guerrero
City landmarks
Amusement Park
Delfiniti of Mexico
3000 ft
5 de Mayo s/n
Mercado de Artesanias
2400 ft
Marina
Marina Ixtapa
5300 ft
Boulevard Paseo Ixtapa
5000 ft
Beach
Playa El Palmar
3000 ft
Ixtapa Zihuatanejo
Playa Las Escolleras
1.1
mi
Blvd. de las Garzas s/n
Magic World Aquatic Park
2.0
mi
Ixtapa Zihuatanejo
Magic World Ixtapa
2.0
mi
Playa Larga
2.6
mi
Guerrero
El Limon Park
2.4
mi
Parks
Cocodrilario Playa Linda
3.0
mi
Beach
Playa Quieta
2.7
mi
Avenida de la Playa s/n
Ecot
3.0
mi
underwater at Zihuatanejo Bay Las Gatas Beach
El Rey de Reyes
3.2
mi
Museums
Archaeological Museum of the Costa Grande
3.5
mi
ZihuatanejoMexico
Paseo de Pescador
3.4
mi
Nearby
La Chole
Xihuacan Museum and Archeological Site
1800 ft
Island
Ixtapa Island Escape
1800 ft
Mall
Los Patios Mall Ixtapa
1800 ft
Merza Ixtapa
1800 ft
Av Universidad 203
Peter Gray Art Museum
1800 ft
Ixtapa Day Trips
1800 ft
Restaurants
El Tiburon de la Costa
300 ft
Calle Principal
Emilio's Pizza
500 ft
Paseo de las Garzas local 2 y 2a Centro Comercial Ixsol
Ruben's Hamburgers
800 ft
Andador Punta San Esteban Flamboyant Mall
The Blue Shrimp
800 ft
El Camaron Azul Plaza Ixtapa
Armandos Lobster House
800 ft
Paseo de Ixtapa
Kraken Chef
1000 ft
Blvd. Paseo Ixtapa In front of sunscape Dorado Pacifico
Raffaello Restorante Italiano
1100 ft
Paseo de Ixtapa Junto a Santander
Ata Sushi Bar
1200 ft
Paseo de Ixtapa Plaza Raffaello local B junto a banco Santander suc. Ixtapa Calle Pedro Ascencio junto al bar Bandidos a un costado de la iglesia del centro suc. Zihuatanejo
Lalo's House
900 ft
Boulevard Ixtapa Zihuatanejo
dal Tuscano
900 ft
Ixtapa shopping center
Smoke Shack
1000 ft
Blvd Paseo Ixtapa
Reviews and Ratings
Feedback from previous guests about their experience
76%
liked the resort and would come back again
7.6/10
Very good
Rooms
6.9
Location
8.0
Service
8.3
Dining
6.9
Guest reviews
7.6/10
based on 9 reviews
4/5
based on 218 reviews
7.2
7.2/10 based on 279 reviews
#12 of 23 hotels in Ixtapa based on Tripadvisor
Arthur
United Kingdom,
March
2025
7.2/10
My stay at Ixtapa Palace was quite the mixed bag. The staff was friendly and helpful, and I enjoyed the nearby dining options. However, the condition of the facilities was disappointing, especially the hard mattresses and outdated amenities.
Rooms
6.0
The room was clean but the bed was far too hard for my liking, and the kitchenette was more of a bar counter without any practical cooking space.
Service
9.0
The staff, from housekeeping to maintenance workers, were very kind and attentive to my needs, which was a definite plus.
Location
8.0
Ixtapa Palace is nicely situated about a block from the beach, and there's a great shopping and dining district across the street, making it convenient for meals and souvenirs.
Dining
8.0
I really enjoyed the on-site restaurant, especially the seafood and fresh salads. It was a treat to have our caught fish cooked for us, adding a personal touch to the dining experience.
Facilities
5.0
While the facilities were clean, I noticed that the wifi was extremely slow and the overall appearance felt a bit rundown, with some areas lacking maintenance.
Mary
United States of America,
January
2025
8.0/10
We had a lovely stay at Ixtapa Palace, where the large pool and friendly vibe really stood out. The rooms were clean and comfortable, perfect for a family getaway, but we found the dining options a little limited. The location was fantastic, just a short walk from the beach and surrounded by shops and restaurants. However, accessing the beach requires a cab, which can be a bit of an inconvenience.
Rooms
8.0
The rooms were clean and spacious, ideal for our family of five. We loved having two double beds on the main floor and a king upstairs.
Service
9.0
The staff were great and very helpful with any questions we had. They made us feel welcome throughout our stay.
Location
8.0
The hotel is nicely situated about a block from the beach, with plenty of dining and shopping options within walking distance.
Dining
6.0
While the restaurant had a good menu, they closed early and didn’t offer breakfast, which was a bit of a letdown.
Facilities
9.0
The large pool area was fantastic, especially with the swim-up bar and waterfall. It was a great spot to relax.
Albert
United States of America,
December
2024
6.0/10
I recently stayed at a hotel that has a mixed bag of experiences. While the staff were polite and helpful, the lack of additional services like food options and room amenities left me wanting more. The pools were a nice feature, but the overall condition of the place was a letdown—especially the uncomfortable beds. The location was decent, but I'd suggest considering other options if you're looking for a more complete stay.
Rooms
6.0
The rooms were older but clean and comfortable. However, they lacked some basic amenities like chairs or a table on the balcony and kitchen supplies.
Service
7.0
The personnel were polite and offered assistance when needed, which I appreciated.
Location
6.0
The hotel is conveniently located about two blocks from the beach, but you need a cab to access the public areas.
Dining
Facilities
5.0
There are three pools available, but they are part of a separate restaurant's offerings, making it feel more limited.
Jayden
United Kingdom,
November
2024
6.0/10
I had a mixed experience at Ixtapa Palace. While the location is fantastic with easy access to shops and the beach, there were several issues that affected my stay. The facilities feel somewhat neglected, and unfortunately, the noise from a nearby venue made it hard to relax at night.
Rooms
5.0
The room was clean but the bed felt overly low, almost like sleeping on a box spring. I noticed the lack of adequate kitchen supplies and our patio was quite small, compounded by the AC compressor taking up space.
Service
5.0
Service was courteous, yet there were language barriers as no staff spoke English fluently. I experienced slow cleaning service, and my requests for more towels took too long to be addressed.
Location
6.0
The location is a major plus, just a few minutes' walk from the beach and close to restaurants and shops. However, the noise from a nearby concert venue made it hard to sleep.
Dining
5.0
Dining options were limited, and I found the facilities disappointing. The swim-up bar appeared neglected, and there were hygiene concerns with food service.
Facilities
5.0
Facilities need maintenance, with broken amenities and lack of cleanliness in key areas like the jacuzzi and water park. There weren't enough chairs by the pool, and the internet was slow.
Rowan
United Kingdom,
November
2024
6.8/10
Overall, my stay at Ixtapa Palace was decent, with attentive staff and a great location, but the facilities needed some serious upgrades and maintenance. The clean rooms were a plus, but various amenities and overall comfort were lacking.
Rooms
6.0
The rooms were clean but could have used some updates; the height of the bed felt low, and the small TV had poor sound quality.
Service
8.0
The staff were fantastic; they were friendly and went above and beyond to accommodate my needs.
Location
8.0
I'm really glad about the location—it was close to shops, restaurants, and the beach, making it easy for me to explore the area.
Dining
5.0
The kitchen amenities were minimal; I was disappointed not to find basic items like dinner plates or glasses.
Facilities
5.0
The pool area was clean, but the outdated galley kitchen and lack of proper maintenance for other facilities detracted from the experience.
Michael
United States of America,
October
2024
8.4/10
My stay at the resort was overall enjoyable. It's a charming, older property that's undergoing renovations, so I can see improvements on the horizon. The pools are beautiful and inviting, and it’s conveniently located near shopping and dining areas. The beach is about a 10-minute walk away, which is manageable, but it would have been nice if it were closer. While the atmosphere is lovely, I noticed some areas are showing their age, which detracted slightly from the overall experience.
Rooms
8.0
The rooms were clean and comfortable, perfect for relaxing after a day out.
Service
9.0
The staff was incredibly helpful and always made sure our needs were met.
Location
9.0
The resort is perfectly situated just a block from the beach and across from a vibrant shopping and dining area.
Dining
8.0
The on-site restaurant offers a variety of dishes, and I found the prices to be very reasonable for the quality.
Facilities
8.0
There are two main pool areas that are well-maintained, providing plenty of seating and a great atmosphere.
Stuart
United Kingdom,
September
2024
8.8/10
I had a wonderful time at Ixtapa Palace. the staff were exceptionally friendly and always helpful. The gym and pool facilities were great, providing a perfect environment for relaxation, though the gym was a bit older and lacked air-conditioning. The rooms were clean, but there were some minor quirks that could use improvement.
Rooms
8.0
My unit was very clean and recently renovated, but the microwave placement was awkward next to the stove.
Service
10.0
The staff were all great and spoke English and Spanish very well. they really know how to accommodate guests and provide excellent service.
Location
9.0
The location is central, just a block from the beach and close to a great shopping and dining district.
Dining
8.0
Dining options were solid, with healthy dishes available both onsite and nearby. I enjoyed the variety.
Facilities
9.0
The facilities were well maintained, with ongoing cleaning and upkeep. the three clean saltwater pools added to the appeal.
Margaret
United States of America,
September
2024
8.6/10
Ixtapa Palace is a lovely place for families, with clean and comfortable rooms and a fantastic pool area complete with a waterfall and swim-up bar. The location is superb, just a block from the beach and surrounded by great shops and dining options. However, the hotel could benefit from some updates, as some facilities are in disrepair, and the Wi-Fi connection was frustratingly slow during my stay.
Rooms
8.0
The rooms were clean and comfortable, though they could use a little TLC here and there.
Service
9.0
The staff was always helpful and pleasant during our stay.
Location
10.0
Ixtapa Palace is very nicely situated about a block from the beach, right across from a great shopping and dining area.
Dining
8.0
I enjoyed the restaurant's varied menu, with well-priced food options that were delicious.
Facilities
7.0
The pool area is fantastic, but other facilities need better maintenance.
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